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Complaints Procedure
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Complaints Procedure

We hope you have an enjoyable and rewarding time at Bowling Community College, but if you do need to make a specific complaint about anything relating to the College, we will do our best to resolve the matter to your satisfaction. Your complaint will be dealt with sympathetically and confidentially. Complaints can be made in person, in writing, by telephone, fax or e-mail.

If your complaint is of a minor nature and can be easily resolved you should first contact the Course Tutor. If your complaint concerns the Course Tutor and you are unhappy about contacting them direct please see the Learning Programme Manager.

If your Course Tutor or Learning Programme Manager is unable to resolve the matter to your satisfaction, or your complaint is of a more serious nature, it will be passed to the Head of Centre.

	Your complaint will be acknowledged within 3 working days.
	The College will give the result of the investigation or the reason why we have been unable to conclude the investigation within a further 15 days.
	The College will aim to settle all complaints within 30 working days, or give reasons why this cannot be achieved.

EQUAL OPPORTUNITIES

The promotion of Equal Opportunities underpins all the College’s activities. Its primary commitment is to extend educational opportunity to all students, irrespective of their age, disability, gender, race or sexual orientation. To demonstrate its concern for all members of the community it employs and services, the College has policies which seek to combat inequalities related to race, gender or ability.

bowling@legend.co.uk